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10/21/2020: Kaltura Delayed Caption Processing [RESOLVED]

Update [Posted 10/22/2020 at 1:00pm ET]

As of approximately 8:43am ET on October 22nd, Kaltura reported that this issue was resolved. Thank you for your patience while Kaltura worked towards resolution of this issue. We apologize for any inconvenience it may have caused. For more information about these caption delays and a specific resolution timeline, please see the Kaltura's Incident Report for this issue

Original Message [Posted 10/21/2020 at 4:02pm ET]

At 3:45pm ET, Kaltura announced on their status page that users who have created new video content within the last 24 hours may experience delays in caption processing. This issue is resulting from only one of Kaltura's caption vendors, and Kaltura is working with that particular vendor to resolve this issue as soon as possible. Thank you for your patience while Kaltura works towards resolution of this issue. We apologize for any inconvenience this may cause. For more information about these caption delays and a specific resolution timeline, please see the Kaltura System Status Page

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