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  • 11/19/2024: Some Canvas Users Experiencing a 500 Error [RESOLVED] Resolved [Posted 11/18/2024 at 9:55 pm ET] At 9:55 pm on 11/18/2024 Canvas reported the situation has been fully resolved. For the full timeline of the error, please see the Canvas System Status Page.   Monitoring [Posted 11/18/2024 at 9:36 pm ET] At 9:36 pm on 11/18/2024 Canvas implemented a fix to the 500 error some United States users were experiencing in Canvas.  To ensure the fix was successful they remained monitoring the situation.  For the full timeline of the error, please see the Canvas System Status Page.   Investigating [Posted 11/18/2024 at 9:06 pm ET] At 9:06 pm on 11/18/2024 Canvas was aware and started investigating a reported error of some United States users experiencing a 500 error while in Canvas.  This error seems to have impacted some students by kicking them out of their exams.  For the full timeline of the error, please see the Canvas System Status Page.

Instructors: How to retrieve your Canvas preferred email for a Turnitin account
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Your Canvas account utilizes a preferred email to send notifications to and associate with the rest of Florida State's IT resources. In particular, you will need to know your preferred Canvas email if you want to login to Turnitin.com directly.

You do not need to login to Turnitin directly in order to use Turnitin within your Canvas courses, but being able to do so may be helpful if you need to resubmit a paper on your students' behalf.

Looking up your Canvas email

  1. Login to your Canvas account.
  2. On the global navigation menu on the left, select Account.
  3. Another pop-up menu will appear with your profile picture and first name displayed. Click the Settings option.
  4. On the Settings page for your Canvas profile, the menu for managing your emails will be in the upper right of the screen.

    The starred email (in this example, "help@campus.fsu.edu") is the one that Canvas has listed as your default email. This will be the one that you will use when logging into Turnitin directly.
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