Zoom Bug Impacting Small Number of Meeting Reports
When using Zoom, the meeting host has the option to transfer their host status to someone else in the meeting if they wish. This transfer of host status is supposed to transfer any meeting reports to the new host. However, Zoom is currently experiencing a bug that is keeping this transfer of meeting reports from occu…
Known Issue: Turnitin Zoom Bug Causing Difficulty with Assignment Submission
This error only impacts the old Turnitin LTI integration . If you use the Turnitin Direct integration when creating Turnitin assignments, you will not experience this error. There is currently an issue with the Canvas integration of Turnitin where users' browsers are automatically zoomed in, which makes the conti…
Known Issue: Error occurs when submitting a Turnitin Assignment in Safari
Turnitin has reported issues arising when students on Apple computers use the Safari browser to access and submit Turnitin assignments in Canvas. The specific error message reads: " Loading Error: We couldn't carry out that action because you have been logged out. Please log in again from the Turnitin home page. " …
Known Issue: Turnitin LTI Submission not appearing in SpeedGrader or Gradebook
This issue only impacts assignments that use Turnitin's LTI integration . Assignments that use the more streamlined Turnitin Direct integration are not affected. There is a known issue with Turnitin submissions not appearing in the Canvas SpeedGrader or Gradebook and only appearing in Turnitin’s Assignment Inbox.…
How to Convert a classic Question Bank to a New Quizzes Item Bank
Canvas currently does not have a way to migrate a Classic Quizzes Question Bank to a New Quizzes Item Bank , but this is a requested feature that Canvas Engineers are currently working on. We do not have a timeframe of when this feature will be released. To begin the manual transfer process, we must first create …
Known Issue: Getting back student quiz grades when the Gradebook turns them into rocket ship icons
Occasionally, the Canvas Gradebook may turn a column of scores for a quiz into a bunch of rocket ship icons: If this happens, you can retrieve your students' scores by doing the following for each quiz displaying the rocket ship icons: * On the course navigation menu, select Quizzes . * Locate the affected qui…
Using the Canvas App at FSU
Navigation: * Recommendations * Troubleshooting Close & reopen app Check for app updates Check for mobile device updates Restart device Clear cache Uninstall/re-install the app The Canvas mobile app is great for referencing your course information on the go. However, when it doe…
Known Issue: Turnitin "Post Date" Error
This error only impacts the old Turnitin LTI integration . If you use the Turnitin Direct integration when creating Turnitin assignments, you will not experience this error. When creating a Turnitin assignment, you may get an error that reads: " Turnitin assignment could not be created. date_post - post date must…
Recent News View all
11/22/2024: Canvas Outage 500 Page Error [RESOLVED] Resolved [Posted 11/22/2024 at 1:29 pm ET] At 12:43 pm on 11/22/2024 Instructure reports the incident has been resolved. For the full timeline of the error, please see the Canvas System Status Page. Monitoring At 12:34 pm on 11/22/2024 A fix has been implemented and Instructure is monitoring the results. For the full timeline of the error, please see the Canvas System Status Page. Investigating [Posted 11/22/2024 at 12:24 pm ET] At 12:15 pm on 11/22/2024 Canvas has experienced an outage of service. Some users may be encountering 500 page errors in Canvas. Instructure is currently investigating the issue. For the full timeline of the error, please see the Canvas System Status Page.
11/20/2024: Hypothes.is Scheduled Maintenance and Outage Saturday Pending [Posted 11/20/2024 at 2:04 pm ET] Saturday, November 30th from 3:00 to 5:00 am ET Hypothes.is At 3:00 to 5:00 am ET on Saturday, 11/30/2024, Hypthes.is will be undergoing a scheduled maintenance. During this time, the platform will be unavailable.
11/19/2024: Some Canvas Users Experiencing a 500 Error [RESOLVED] Resolved [Posted 11/18/2024 at 9:55 pm ET] At 9:55 pm on 11/18/2024 Canvas reported the situation has been fully resolved. For the full timeline of the error, please see the Canvas System Status Page. Monitoring [Posted 11/18/2024 at 9:36 pm ET] At 9:36 pm on 11/18/2024 Canvas implemented a fix to the 500 error some United States users were experiencing in Canvas. To ensure the fix was successful they remained monitoring the situation. For the full timeline of the error, please see the Canvas System Status Page. Investigating [Posted 11/18/2024 at 9:06 pm ET] At 9:06 pm on 11/18/2024 Canvas was aware and started investigating a reported error of some United States users experiencing a 500 error while in Canvas. This error seems to have impacted some students by kicking them out of their exams. For the full timeline of the error, please see the Canvas System Status Page.
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