Zoom Bug Impacting Small Number of Meeting Reports
When using Zoom, the meeting host has the option to transfer their host status to someone else in the meeting if they wish. This transfer of host status is supposed to transfer any meeting reports to the new host. However, Zoom is currently experiencing a bug that is keeping this transfer of meeting reports from occu…
Known Issue: Trouble using Kaltura Personal Capture with MacOS 10.15 [RESOLVED]
This issue is now resolved. Full compatibility is here. Full compatibility with the new MacOS 10.15 is coming soon . In the meantime, in order to use Kaltura Personal Capture on your computer that runs MacOS 10.15, you will need to use a workaround. Please contact ODL Technical Support for assistance with impleme…
Known Issue: Turnitin Zoom Bug Causing Difficulty with Assignment Submission
This error only impacts the old Turnitin LTI integration . If you use the Turnitin Direct integration when creating Turnitin assignments, you will not experience this error. There is currently an issue with the Canvas integration of Turnitin where users' browsers are automatically zoomed in, which makes the conti…
Known Issue: Error occurs when submitting a Turnitin Assignment in Safari
Turnitin has reported issues arising when students on Apple computers use the Safari browser to access and submit Turnitin assignments in Canvas. The specific error message reads: " Loading Error: We couldn't carry out that action because you have been logged out. Please log in again from the Turnitin home page. " …
How to Convert a classic Question Bank to a New Quizzes Item Bank
Canvas currently does not have a way to migrate a Classic Quizzes Question Bank to a New Quizzes Item Bank , but this is a requested feature that Canvas Engineers are currently working on. We do not have a timeframe of when this feature will be released. To begin the manual transfer process, we must first create …
Known Issue: Turnitin LTI Submission not appearing in SpeedGrader or Gradebook
This issue only impacts assignments that use Turnitin's LTI integration . Assignments that use the more streamlined Turnitin Direct integration are not affected. There is a known issue with Turnitin submissions not appearing in the Canvas SpeedGrader or Gradebook and only appearing in Turnitin’s Assignment Inbox.…
Known Issue: Getting back student quiz grades when the Gradebook turns them into rocket ship icons
Occasionally, the Canvas Gradebook may turn a column of scores for a quiz into a bunch of rocket ship icons: If this happens, you can retrieve your students' scores by doing the following for each quiz displaying the rocket ship icons: * On the course navigation menu, select Quizzes . * Locate the affected qui…
Using the Canvas App at FSU
Navigation: * Recommendations * Troubleshooting Close & reopen app Check for app updates Check for mobile device updates Restart device Clear cache Uninstall/re-install the app The Canvas mobile app is great for referencing your course information on the go. However, when it doe…
Known Issue: Turnitin "Post Date" Error
This error only impacts the old Turnitin LTI integration . If you use the Turnitin Direct integration when creating Turnitin assignments, you will not experience this error. When creating a Turnitin assignment, you may get an error that reads: " Turnitin assignment could not be created. date_post - post date must…
Key Resources
