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  • 11/22/2024: Canvas Outage 500 Page Error [RESOLVED] Resolved [Posted 11/22/2024 at 1:29 pm ET] At 12:43 pm on 11/22/2024 Instructure reports the incident has been resolved.  For the full timeline of the error, please see the Canvas System Status Page. Monitoring At 12:34 pm on 11/22/2024 A fix has been implemented and Instructure is monitoring the results.  For the full timeline of the error, please see the Canvas System Status Page. Investigating [Posted 11/22/2024 at 12:24 pm ET] At 12:15 pm on 11/22/2024 Canvas has experienced an outage of service.  Some users may be encountering  500 page errors in Canvas.  Instructure is currently investigating the issue.  For the full timeline of the error, please see the Canvas System Status Page.

  • 11/20/2024: Hypothes.is Scheduled Maintenance and Outage Saturday Pending [Posted 11/20/2024 at 2:04 pm ET] Saturday, November 30th from 3:00 to 5:00 am ET Hypothes.is  At 3:00 to 5:00 am ET on Saturday, 11/30/2024, Hypthes.is will be undergoing a scheduled maintenance.  During this time, the platform will be unavailable.

  • 11/19/2024: Some Canvas Users Experiencing a 500 Error [RESOLVED] Resolved [Posted 11/18/2024 at 9:55 pm ET] At 9:55 pm on 11/18/2024 Canvas reported the situation has been fully resolved. For the full timeline of the error, please see the Canvas System Status Page.   Monitoring [Posted 11/18/2024 at 9:36 pm ET] At 9:36 pm on 11/18/2024 Canvas implemented a fix to the 500 error some United States users were experiencing in Canvas.  To ensure the fix was successful they remained monitoring the situation.  For the full timeline of the error, please see the Canvas System Status Page.   Investigating [Posted 11/18/2024 at 9:06 pm ET] At 9:06 pm on 11/18/2024 Canvas was aware and started investigating a reported error of some United States users experiencing a 500 error while in Canvas.  This error seems to have impacted some students by kicking them out of their exams.  For the full timeline of the error, please see the Canvas System Status Page.

Downloading a Zoom meeting recording
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Depending on whether you have chosen to record to the Zoom Cloud or to your local device, there are different steps to take to download your recording.

Please note: We recommend recording meetings to the Zoom cloud. If you record to the Zoom cloud, then your meeting recording will automatically be added to your Kaltura My Media page for easy sharing and storage beyond the 120-day storage limit in the Zoom cloud. You can still download your meeting recordings from the Zoom cloud, but having them in your Kaltura account offers more convenience.

Downloading a Zoom meeting recording that was recorded to the Zoom cloud

  1. Click into your Canvas course where the meeting was scheduled and held.
  2. Select Zoom on the course navigation menu.
  3. Select the Cloud Recordings tab.
  4. Click on the title of the recording you want to download.
  5. Click the Download link just below your cloud recording.

Downloading a Zoom meeting recording when recording to your local computer

Please note: these directions are for meetings where you have opted to record to your local computer. We are now recommending recording meetings to the Zoom cloud. If you record to the Zoom cloud, then your meeting recording will automatically be added to your Kaltura My Media page for easy sharing and storage beyond the 120-day storage limit in the Zoom cloud. You can still download your meeting recordings from the Zoom cloud, but having them in your Kaltura account offers more convenience.

  1. After you have ended your Zoom meeting, you will see a dialog box appear briefly that states "you have a recording that needs to be converted before it can be viewed." This dialog box will disappear once that conversion has completed.
  2. Another "browse" dialog box will appear. Select the folder where you want your meeting to be saved and then click Ok.

    You may also see a Zoom window prompting you to log in. This window can be ignored and closed out because it will have no impact on your ability to save your Zoom recording.
  3. To retrieve your meeting recording, open File Explorer (Windows users) or Finder (Mac users) and navigate to the folder that you chose to house your Zoom recordings.
  4. Your recordings will be organized into sub-folders by meeting date and name. When you click into the specific sub-folder for your meeting recording you will see several files listed. Zoom saves a separate file for each meeting component that you use - audio only, meeting chat, whiteboard, etc. The video of your meeting will include all parts of the meeting and will always be titled "zoom_0.mp4":

    You can rename this file to something that makes more sense for you if you would like. See Zoom's Recording Formats resource for more information on how your recording files are created.
  5. If you would like, you can now upload this video recording of your Zoom meeting into Kaltura to share with your students.

 

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