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  • 11/22/2024: Canvas Outage 500 Page Error [RESOLVED] Resolved [Posted 11/22/2024 at 1:29 pm ET] At 12:43 pm on 11/22/2024 Instructure reports the incident has been resolved.  For the full timeline of the error, please see the Canvas System Status Page. Monitoring At 12:34 pm on 11/22/2024 A fix has been implemented and Instructure is monitoring the results.  For the full timeline of the error, please see the Canvas System Status Page. Investigating [Posted 11/22/2024 at 12:24 pm ET] At 12:15 pm on 11/22/2024 Canvas has experienced an outage of service.  Some users may be encountering  500 page errors in Canvas.  Instructure is currently investigating the issue.  For the full timeline of the error, please see the Canvas System Status Page.

  • 11/20/2024: Hypothes.is Scheduled Maintenance and Outage Saturday Pending [Posted 11/20/2024 at 2:04 pm ET] Saturday, November 30th from 3:00 to 5:00 am ET Hypothes.is  At 3:00 to 5:00 am ET on Saturday, 11/30/2024, Hypthes.is will be undergoing a scheduled maintenance.  During this time, the platform will be unavailable.

  • 11/19/2024: Some Canvas Users Experiencing a 500 Error [RESOLVED] Resolved [Posted 11/18/2024 at 9:55 pm ET] At 9:55 pm on 11/18/2024 Canvas reported the situation has been fully resolved. For the full timeline of the error, please see the Canvas System Status Page.   Monitoring [Posted 11/18/2024 at 9:36 pm ET] At 9:36 pm on 11/18/2024 Canvas implemented a fix to the 500 error some United States users were experiencing in Canvas.  To ensure the fix was successful they remained monitoring the situation.  For the full timeline of the error, please see the Canvas System Status Page.   Investigating [Posted 11/18/2024 at 9:06 pm ET] At 9:06 pm on 11/18/2024 Canvas was aware and started investigating a reported error of some United States users experiencing a 500 error while in Canvas.  This error seems to have impacted some students by kicking them out of their exams.  For the full timeline of the error, please see the Canvas System Status Page.

Allow Students to Finish Incomplete
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When a semester concludes in Canvas, students are unable to go back in and submit future work. You can bypass this restriction for students who received an incomplete by completing the Manual Student Enrollment Form (odl.fsu.edu/canvasenroll when prompted to login, make sure to use your fsuid@fsu.edu email address). Once your request is processed, you will be able to adjust some of the settings so that your course only appears as "active" to the students still finishing the course (learn more about how user enrollments and course access work in Canvas). Alternatively, you can enroll them in the current or upcoming semester's course so you aren't fighting the old due dates.

 

Step 1: Complete the Manual Student Enrollment Form

We will create a new, special section in your course site for students who need to finish an incomplete in your course once you complete the form (link above. Please note: When accessing the Manual Student Enrollment Form, you will be prompted to login. To access the form you must use your fsuid@fsu.edu email address as your login username). Once we have created this new section you will then need to set new availability settings and due dates for course content that the student needs to complete.

Step 2: Set New Availability Settings and Due Dates

Please note: You do not need to complete this step if you choose to enroll the student into the current or upcoming semester's course. 

  1. Select Edit for the assignment the student needs to complete. There is no way to change all assignment settings in bulk, so this will need to be done for each individual assignment, Module, or any other graded items that have availability settings applied.
  2. Select +Add.

  3. Enter the name of the new section that we created for you in the same area where you entered the dates for the assignment.

  4. Click the Save button at the bottom of the page.

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