You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
Home > Account Setup & User Enrollments > How to add another email address to your Canvas account

Recent News View all

  • 11/22/2024: Canvas Outage 500 Page Error [RESOLVED] Resolved [Posted 11/22/2024 at 1:29 pm ET] At 12:43 pm on 11/22/2024 Instructure reports the incident has been resolved.  For the full timeline of the error, please see the Canvas System Status Page. Monitoring At 12:34 pm on 11/22/2024 A fix has been implemented and Instructure is monitoring the results.  For the full timeline of the error, please see the Canvas System Status Page. Investigating [Posted 11/22/2024 at 12:24 pm ET] At 12:15 pm on 11/22/2024 Canvas has experienced an outage of service.  Some users may be encountering  500 page errors in Canvas.  Instructure is currently investigating the issue.  For the full timeline of the error, please see the Canvas System Status Page.

  • 11/20/2024: Hypothes.is Scheduled Maintenance and Outage Saturday Pending [Posted 11/20/2024 at 2:04 pm ET] Saturday, November 30th from 3:00 to 5:00 am ET Hypothes.is  At 3:00 to 5:00 am ET on Saturday, 11/30/2024, Hypthes.is will be undergoing a scheduled maintenance.  During this time, the platform will be unavailable.

  • 11/19/2024: Some Canvas Users Experiencing a 500 Error [RESOLVED] Resolved [Posted 11/18/2024 at 9:55 pm ET] At 9:55 pm on 11/18/2024 Canvas reported the situation has been fully resolved. For the full timeline of the error, please see the Canvas System Status Page.   Monitoring [Posted 11/18/2024 at 9:36 pm ET] At 9:36 pm on 11/18/2024 Canvas implemented a fix to the 500 error some United States users were experiencing in Canvas.  To ensure the fix was successful they remained monitoring the situation.  For the full timeline of the error, please see the Canvas System Status Page.   Investigating [Posted 11/18/2024 at 9:06 pm ET] At 9:06 pm on 11/18/2024 Canvas was aware and started investigating a reported error of some United States users experiencing a 500 error while in Canvas.  This error seems to have impacted some students by kicking them out of their exams.  For the full timeline of the error, please see the Canvas System Status Page.

How to add another email address to your Canvas account
print icon

Adding another email address to your Canvas account is crucial if you forward your FSU emails to another address, such as an @bio.fsu.edu address or a personal account like an @gmail.com address. These email addresses MUST be added to your Canvas account in order for you to successfully reply to a Canvas email notification using that email account. If you do not do this, your reply won't actually send.

If you wish to use Zoom in your Canvas course, then your Canvas preferred email address and your official FSU Zoom account's email address MUST match otherwise you will receive an error message. Following the steps in this article will help you to resolve this error message when you try to access Zoom within your Canvas course.

  1. Log in to Canvas.
  2. Select the Account icon on the garnet global navigation menu on the left.
  3. Select Settings from the account options that appear.
  4. On the right-hand side of the settings page, select the +Email Address link under the "Ways to Contact" heading.
  5. Type the email address that you want to add into the text field and then click the garnet Register Email button. Canvas will send a confirmation link to the email address that you just added.
  6. Log in to the email account that you just added to Canvas (e.g., an @bio.fsu.edu address) and click the link in the confirmation email to finish registering this additional address. Keep in mind, you may need to check your junk email folder if you do not see the Canvas confirmation email in your inbox.

    If you need Canvas to resend the confirmation link, follow steps 1 -3 above to navigate back to your account email settings. Then, click the Re-Send Confirmation link for this additional (e.g., @bio.fsu.edu) email address.
  7. If you are adding your FSU Zoom email address to your Canvas account, then you will also need to select the star icon next to your Zoom email address to make it your preferred address in your Canvas account. You can still receive notifications to the other emails listed in your Canvas account, and can adjust your notification settings as needed. However, in order to access Zoom in your Canvas courses you will need to keep your FSU Zoom email address starred as your primary email address.
Feedback
35 out of 50 found this helpful

scroll to top icon