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01/14/2020: Canvas Inactivity Error [RESOLVED]

Update [Posted 01/14/2020 at 10:21am ET]

At 10:05 am ET on 1/14/2020 Canvas has reported that there are no additional reports of the inactivity error occurring, and that Canvas is now working as intended. This error occurred from 06:23 am ET until 10:05 am ET. We thank you for your patience while Canvas engineers worked to resolve this issue. For a full timeline of the error, please see the Canvas System Status Page.

Original Message [Posted 01/14/2020 at 8:25am ET]

At 06:23 am ET on 01/14/2020 Canvas reported that users may be receiving a message on Canvas that states "You are not currently logged in, possibly due to a long period of inactivity." This error message then logs the user off of Canvas, and they are not able to successfully use the website afterwards. Canvas is currently investigating this issue. For more information about this error please see the Canvas System Status page.

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  • 14-Jan-2020