You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close

08/31/2020: Kaltura Service Disruption [RESOLVED]

Update

Kaltura should be functioning normally for all users. If you continue to experience any issues, please contact our ODL Technical Support team so that we can report these issues to Kaltura. We thank you for your patience while Kaltura scaled to meet the greatly increased demands of remote, online learning across the globe.

Update [Posted 9/14/2020 at 9:45am ET]

Kaltura has posted another update indicating that additional adjustments have been made to improve user experience and they are monitoring the system closely to ensure stability. At this time, all pending media processing (transcoding) jobs have been completed and engineers are continuing to work on improving media uploads. We apologize for any inconvenience that these issues have been causing you and we appreciate your patience. If you continue to experience any issues, please contact our ODL Technical Support team so that we can report these issues to Kaltura. For more information about these issues and a specific resolution timeline, please see the Kaltura System Status page.

Update [Posted 9/10/2020 at 10:35am ET]

Kaltura has posted another update indicating that users may continue to experience the following issues:

  • delayed video uploads, upload errors, and incomplete uploads
  • Longer media processing time (transcoding) of successfully uploaded items

Kaltura's engineers are working to resolve these lingering issues. We apologize for any inconvenience that these issues are causing you and we appreciate your patience. If you continue to experience any issues, especially with videos that were uploaded between 8/24 and 9/9, please contact our ODL Technical Support team so that we can report these issues to Kaltura. For more information about these errors and a specific resolution timeline, please see the Kaltura System Status page.

Update [Posted 9/8/2020 at 11:10am ET]

Kaltura has posted an update indicating that users may have experienced upload errors from 3:46am until 6:57am ET this morning. However, captioning, video upload, and playback should all be restored to normal functioning at this time. If you encounter any Kaltura videos that continue to exhibit issues such as buffering, spinning wheel, or dark screen, please contact ODL Technical Support. We apologize for any inconvenience that these issues have caused you and we appreciate your patience as Kaltura's engineers worked towards full resolution. For more information about these errors and a specific resolution timeline, please see the Kaltura System Status page.

Update [Posted 08/31/2020 at 1:55pm ET]

Kaltura has posted an update indicating that their engineers may have mitigated the video upload and API errors. Kaltura is closely monitoring and will be making optimizations in performance over the coming days. However, some users may continue to experience difficulty with Kaltura. Please reach out to our ODL Technical Support team if you continue to experience difficulty. We apologize for any inconvenience that these issues have caused you and we appreciate your patience as Kaltura's engineers continue to work towards full resolution. For more information about these errors and a specific resolution timeline, please see the Kaltura System Status page.

Original Message [Posted 08/31/2020 at 1:10pm ET]

Kaltura is currently experiencing issues with video uploads, API errors, and may be experiencing delayed caption creation for uploaded videos. This means that our users may encounter errors when trying to view Kaltura videos, upload videos to Kaltura, and there may be delays in our automatic process that converts Zoom Cloud recordings into Kaltura videos in the meeting host's Kaltura account. We apologize for this major inconvenience and thank you for your patience. Kaltura engineers are aware of these problems and actively working on a solution. For more information about these errors and a specific resolution timeline, please see the Kaltura System Status page.

  • 1612
  • 13-Oct-2020
  • 488 Views