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10/09/2020: Canvas slowness and timeout errors affecting some users [RESOLVED]

Update [Posted at 1:30pm ET]

As of 12:23pm ET, Canvas Support reported that this issue was resolved. We thank you for your patience while Canvas engineers worked towards full resolution.  If you continue to experience any page errors or slowness, please try clearing your browser's cache and cookies. If the issue persists after that, please contact ODL Technical Support. For more information about this error and a specific resolution timeline, please see the Canvas Incident Report for this issue.

Original message [Posted at 11:47am ET]

At approximately 11:09am ET on October 9, Canvas began experiencing slowness or page timeout errors which are affecting a small subset of users. As a result, some users may be unable to access Canvas altogether. We apologize for any inconvenience that this may cause you and thank you for your patience while Canvas engineers work towards full resolution. For more information about this error and a specific resolution timeline, please see the Canvas Incident Report for this issue.

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  • 09-Oct-2020
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