You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close

10/29/2020: Canvas Access Issues [RESOLVED]

Update [Posted 10/30/2020 at 9:45am ET]

Canvas Support has confirmed that this issue was resolved yesterday afternoon. We believe regular system functioning was restored for FSU's Canvas by 1:00pm ET on 10/29. We apologize for any inconvenience that this caused you and thank you for your patience while Canvas developers worked towards full resolution.

Update [Posted 10/29/2020 at 1:53pm ET]

Canvas Support has confirmed that this intermittent access issue is affecting all institutions whose users log into Canvas via CAS, so it is a widespread issue. Canvas developers are working to resolve the issue as quickly as possible. We apologize for any inconvenience that this may cause you and thank you for your patience while Canvas developers work towards full resolution.

Update [Posted 10/29/2020 at 12:48pm ET]

We are seeing this access issue resolving for many users, though it has continued to be an intermittent issue for some users. If you are continuing to get this error message, please try clearing your browser's cache and cookies as this may help to resolve the issue for you. We also recommend trying to access FSU's Canvas system from the two direct URLs that we have: canvas.fsu.edu and fsu.instructure.com. Some users are finding that they are able to access Canvas from one of these URLs, but not from the other. We apologize for any inconvenience that this may cause you and thank you for your patience while Canvas engineers work towards full resolution.

Original Message [Posted 10/29/2020 at 12:25pm ET]

At approximately 12:00pm ET some users began experiencing difficulty accessing Canvas. When trying to log in, they receive a "failed to log in at Florida State University" and are unable to access Canvas at all:

We apologize for any inconvenience that this may cause you and thank you for your patience while Canvas engineers work towards full resolution. This issue was previously posted as impacting only a small number of users and was marked as resolved on the Canvas Status page. We are working with Canvas Support to resolve this issue as soon as possible.

  • 1633
  • 30-Oct-2020
  • 560 Views