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01/13/2021: Error when trying to add a file or course link to Canvas pages and assignments [RESOLVED]

Update [Posted at 2:53pm ET]

This Rich Content Editor issue has been resolved. All Canvas users should now experience normal system functioning. We thank you for your patience while Canvas engineers worked to resolve this issue. For more information about this error and a specific resolution timeline, please see Canvas's Incident Report for this issue.

Original Message [Posted at 12:52pm ET]

At approximately 12:28pm ET, our team found that users may be experiencing errors when trying to add a document file, course link, or image to a Canvas page, assignment, quiz, announcement, or discussion item in their courses via the Rich Content Editor's menu:

(Click image below to enlarge it)

The error that users are experiencing reads "something went wrong, try again after refreshing page."

(Click image below to enlarge it)

We apologize for any inconvenience that this may cause you and thank you for your patience while Canvas engineers work towards full resolution. We are working with Canvas Support to resolve this issue as soon as possible. For more information about this error and a specific resolution timeline, please see the Canvas System Status page.

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  • 13-Jan-2021
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