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Home > External Apps > Turnitin > Known Issue: Turnitin Zoom Bug Causing Difficulty with Assignment Submission

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  • 11/22/2024: Canvas Outage 500 Page Error [RESOLVED] Resolved [Posted 11/22/2024 at 1:29 pm ET] At 12:43 pm on 11/22/2024 Instructure reports the incident has been resolved.  For the full timeline of the error, please see the Canvas System Status Page. Monitoring At 12:34 pm on 11/22/2024 A fix has been implemented and Instructure is monitoring the results.  For the full timeline of the error, please see the Canvas System Status Page. Investigating [Posted 11/22/2024 at 12:24 pm ET] At 12:15 pm on 11/22/2024 Canvas has experienced an outage of service.  Some users may be encountering  500 page errors in Canvas.  Instructure is currently investigating the issue.  For the full timeline of the error, please see the Canvas System Status Page.

  • 11/20/2024: Hypothes.is Scheduled Maintenance and Outage Saturday Pending [Posted 11/20/2024 at 2:04 pm ET] Saturday, November 30th from 3:00 to 5:00 am ET Hypothes.is  At 3:00 to 5:00 am ET on Saturday, 11/30/2024, Hypthes.is will be undergoing a scheduled maintenance.  During this time, the platform will be unavailable.

  • 11/19/2024: Some Canvas Users Experiencing a 500 Error [RESOLVED] Resolved [Posted 11/18/2024 at 9:55 pm ET] At 9:55 pm on 11/18/2024 Canvas reported the situation has been fully resolved. For the full timeline of the error, please see the Canvas System Status Page.   Monitoring [Posted 11/18/2024 at 9:36 pm ET] At 9:36 pm on 11/18/2024 Canvas implemented a fix to the 500 error some United States users were experiencing in Canvas.  To ensure the fix was successful they remained monitoring the situation.  For the full timeline of the error, please see the Canvas System Status Page.   Investigating [Posted 11/18/2024 at 9:06 pm ET] At 9:06 pm on 11/18/2024 Canvas was aware and started investigating a reported error of some United States users experiencing a 500 error while in Canvas.  This error seems to have impacted some students by kicking them out of their exams.  For the full timeline of the error, please see the Canvas System Status Page.

Known Issue: Turnitin Zoom Bug Causing Difficulty with Assignment Submission
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This error only impacts the old Turnitin LTI integration. If you use the Turnitin Direct integration when creating Turnitin assignments, you will not experience this error.

There is currently an issue with the Canvas integration of Turnitin where users' browsers are automatically zoomed in, which makes the continue button seem to be missing and out of reach. This is currently affecting all browsers. 

We have found that this bug is only happening with Assignments that have a lengthy set of instructions or several videos embedded on the assignment page. The best solution we have found to this issue is to have instructors adjust the Turnitin assignment settings so that the assignment opens in a new tab.

To change this Turnitin Assignment setting:

  1. Click into your course site.
  2. Select Assignments on the course navigation menu on the left.
  3. Click on the title of the assignment that you wish to adjust.
  4. Click the Edit Assignment Settings button that displays on the right of the page.
  5. Scroll down on the assignment settings page until you reach "Submission Settings." Check the box next to Load this Tool in a new tab.
  6. Scroll to the bottom of the page and click the garnet Save button.
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