Through the introduction of Kaltura Reach you are now able to manually request new closed captions for your Kaltura videos. The updated captioning service provides an improved Automated Speech Recognition (ASR) machine transcription that recognizes the words spoken in your media recordings with 75-85% accuracy. It also employs an updated automatic transcription widget that creates editable transcripts for your new videos.

To request new closed captions, follow the steps in Kaltura's short video tutorial below or follow Kaltura's written instructions for requesting and ordering captions.